Privacy Policy

1. Introduction

Enroute Taxis ("we", "our", "us") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our taxi booking services.

2. Information We Collect

We may collect the following types of personal information:

• Contact Information: Name, email address, phone number, and postal address.
• Booking Information: Pickup and drop-off locations, travel dates and times, vehicle preferences, and number of passengers.
• Payment Information: Card details are processed securely through our payment provider (Stripe). We do not store full card numbers on our servers.
• Technical Information: IP address, browser type, operating system, referring URLs, and pages visited.
• Location Data: With your consent, we may collect your precise location to provide nearby taxi services.

3. How We Use Your Information

We use the information we collect to:

• Process and manage your taxi bookings.
• Communicate with you about your bookings, including confirmations, updates, and driver details.
• Provide customer support and respond to your enquiries.
• Improve our website, services, and user experience.
• Send you marketing communications (only with your consent).
• Comply with legal obligations and protect against fraud.
• Dispatch your booking to our partner taxi operators and drivers.

4. Legal Basis for Processing (UK GDPR)

We process your personal data under the following legal bases:

• Contract: Processing is necessary to fulfil your taxi booking.
• Legitimate Interests: To improve our services and prevent fraud.
• Consent: For marketing communications and location tracking.
• Legal Obligation: To comply with applicable laws and regulations.

5. Data Sharing

We may share your information with:

• Taxi Operators and Drivers: To fulfil your booking. This includes your name, phone number, pickup/drop-off locations, and journey details.
• Payment Processors: Stripe processes payments securely on our behalf.
• Service Providers: Third-party providers who assist with email communications, analytics, and customer support.
• Legal Requirements: When required by law, court order, or government regulation.

We do not sell your personal data to third parties.

6. Data Retention

We retain your personal data for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. Booking records are typically retained for 6 years in accordance with UK tax and accounting requirements. You may request deletion of your data at any time, subject to our legal obligations.

7. Your Rights

Under the UK GDPR, you have the following rights:

• Right of Access: Request a copy of the personal data we hold about you.
• Right to Rectification: Request correction of inaccurate or incomplete data.
• Right to Erasure: Request deletion of your personal data (subject to legal retention requirements).
• Right to Restrict Processing: Request that we limit how we use your data.
• Right to Data Portability: Receive your data in a structured, machine-readable format.
• Right to Object: Object to processing based on legitimate interests or direct marketing.
• Right to Withdraw Consent: Withdraw consent at any time where processing is based on consent.

To exercise any of these rights, please contact us at the details provided below or use our dedicated data deletion request page.

8. Cookies

We use cookies and similar tracking technologies to improve your experience on our website. For detailed information about the cookies we use, please see our Cookie Policy.

9. Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. This includes encryption of data in transit (HTTPS/TLS), secure payment processing through Stripe, and regular security reviews. However, no method of transmission over the internet is 100% secure.

10. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal data from children. If you believe we have inadvertently collected data from a child, please contact us immediately.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this policy periodically.

12. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your data rights, please contact us: